Portals to users

On the backside of Groq Health, we needed a clinician portal that allowed our Physician’s Assistants to view users data, send insights/interventions, and send prescriptions. Simple concept, but with so much integrated data from our users that included:

• Blood draws

• Glucose testing

• Apple Health data

• CGM data

• Sleep

• Exercise

• Heart rate

• Historical and current health data and more…

All of that data had to be organized, searchable, and available. We spent hours talking with our PA team to find the user journeys that would work with their already established analog processes.

Our first iteration took some getting used to. It met all of the requirements but was still slow and confusing. We kept iterating and are still iterating to this day.

We have iterated by implementing ML and AI to help write the majority of insights and interventions AFTER the clinician comes up with a diagnosis based on the data.

Skills Employed for this project:

• Work with product management on project objectives and allocate resources to achieve the objectives as measured against plans

• Whiteboarding

• Map, maintain and evangelize the end-to-end customer journey for this new experience

• Lo-fi/Hi-Fi prototyping

• Design and conduct qualitative and quantitative research studies, including user interviews, in-person or remote usability studies, focus groups and surveys

• Product creation and iteration

• Led the team of designers and PMs by establishing timelines and implementation