Charts...lots of charts!

Telematics Dashboard (name withheld for privacy reasons)

Problem: Clunky, old, programmer-built dashboard for a global telematics company. Hidden menus, no usability flow, Windows 2000-esque appearance.

Insights: Through some user testing, and surveys we were able to define a couple of pain points that could be eased with a more direct user interface.
#1 - Reports were not being accessed, or rarely being accessed, due to being hidden in a small menu.
#2 - Widgets were not being used because they were not simple enough.
#3 - Widgets and reports are virtually the same thing.
#4 - Some reports do not show visually appealing data, or potentially have too much data. (For example, hundreds of points of interest on a given driver’s route x multiple drivers.)

Skills Employed for this project:

• Work with product management on project objectives and allocate resources to achieve the objectives as measured against plans

• Whiteboarding

• Map, maintain and evangelize the end-to-end customer journey for this new experience

• Lo-fi/Hi-Fi prototyping

• Design and conduct qualitative and quantitative research studies, including user interviews, in-person or remote usability studies, focus groups and surveys

• Product creation and iteration

• Led a remote team of designers (India) by establishing timelines and implementation